At this year’s WordCamp Europe, some members of the WordPress.org support team brainstormed how we might be able to share support skills and strategies with the broader WordPress community. We decided to offer some workshops to share support knowledge, and the first one – by yours truly – has been announced. Details are below.
Hope to see you there!
Update: The recording, slides, and notes are available.
The Developer’s Guide to Supporting Your Themes
Providing support for your themes offers tremendous opportunities to educate WordPress users, from explaining how to make a child theme to offering simple CSS customizations. It also presents challenges, like figuring out how to help people who aren’t tech-savvy or need support beyond the scope of what you can provide. While many developers dread doing support, with some concrete strategies and techniques in hand, helping users doesn’t have to be a chore – and can even be fun! This session looks at how to make your themes’ users happy while feeling a sense of satisfaction from your own support efforts – a winning combination in the world of theme development.
When
Wednesday, August 23, 2017, 16:00 UTC. It will last for an hour and include Q&A.
How
The session will be run via videoconference and will be recorded and posted later for those who can’t make it. Please download the free Zoom app ahead of time. You can run Zoom on most desktop and mobile devices.
A link to the Zoom teleconference will be provided in the #forums WordPress.org Slack channel about 10 minutes before the session begins.
Who
In her role as Theme Whisperer on the Theme Team at Automattic, Kathryn Presner provides support for hundreds of themes. She began helping people as a volunteer in the WordPress.org forums back in 2011 and was immediately hooked.
Featured image by Pixel Fantasy (CC BY-NC-ND 2.0)
ThemeShaper 
I hope videos will be available for viewing/download after the online workshop?
Definitely – as I mentioned above, “The session will be run via videoconference and will be recorded and posted later for those who can’t make it.” 🙂 Thanks for your interest!
Awesome.
The recording is now available: https://make.wordpress.org/support/2017/08/supporting-themes/
Awesome. I’ll take a look asap.